What We Buyin | Effective Date: June 3, 2025 | Last Updated: June 3, 2025
Please read these Terms & Conditions carefully before purchasing. By completing a purchase, placing a bid, or taking possession of any item from What We Buyin, you agree to every term on this page without exception. If you do not agree, do not purchase.
What We Buyin does not accept returns or issue refunds under any circumstances. Once payment is submitted and/or an item is picked up, the transaction is complete and irrevocable. There are absolutely no exceptions to this policy — not for change of mind, condition disagreement, missing accessories, non-functionality, or any other reason.
All items are sold as-is, where-is, with no warranty, express or implied. The implied warranties of merchantability and fitness for a particular purpose are expressly disclaimed to the fullest extent permitted by Tennessee law.
What We Buyin sources and resells liquidation merchandise — goods that have been returned by consumers to retailers (including Amazon), overstock items, shelf-pull merchandise, refurbished products, open-box returns, and goods from insurance claims or warehouse auctions. This is not a traditional retail store, and liquidation goods are fundamentally different from new retail merchandise.
By purchasing from What We Buyin, you acknowledge and accept that any item may:
The listed item description and condition grade represent our best good-faith assessment at the time of listing. We cannot test every function of every item. A listing description that does not mention a specific defect does not mean that defect does not exist — it means it was not observed during our assessment. Buyer accepts this inherent uncertainty as part of purchasing liquidation goods.
What We Buyin uses the following condition grades. These grades apply to the overall item appearance and known functional state at the time of listing. These grades are provided as general guidance only and do not constitute a guarantee of functionality, completeness, or fitness for any purpose.
Condition grades are assigned at our sole discretion. Reasonable people may disagree on condition grading for liquidation goods. Any such disagreement does not constitute grounds for a return, refund, dispute, or chargeback.
What We Buyin does NOT ship items. ALL items require in-person pickup at our location. There are no exceptions.
The following rules apply to all pickups:
Taking physical possession of an item constitutes full and unconditional acceptance of that item in its received condition. Once an item leaves our premises, no claims of any kind — including but not limited to condition complaints, missing parts, or non-functionality — will be honored. The transaction is final at the moment of pickup.
Buyer has the right and the responsibility to inspect any item before taking possession. We encourage all buyers to thoroughly inspect items at pickup. If you are not satisfied with an item at the time of pickup, you must raise any concern with staff before the item leaves our premises.
Once an item is removed from our premises, inspection is deemed complete and the buyer has accepted the item unconditionally. What We Buyin will not accept any claim, complaint, dispute, or return request based on conditions that could have been discovered through inspection at the time of pickup.
By taking possession without raising a concern, buyer represents and warrants that:
By completing a purchase, you explicitly agree not to initiate a chargeback, payment dispute, or reversal claim with your bank, credit card company, PayPal, Stripe, or any other payment processor.
You specifically agree that the following dispute claim types are inapplicable and fraudulent when raised against What We Buyin, given the nature of our business and these Terms:
Consequences of a fraudulent or invalid dispute:
If you have a concern about your order, contact us first at (615) 663-3639. We are fair people and will work with you within the scope of our policies.
Our premises may be monitored by video surveillance at all times for security and dispute-resolution purposes.
By entering our premises, you consent to being recorded by audio and/or video equipment. All transaction-related footage, photographs, and records are retained and may be used as evidence in any chargeback dispute, insurance claim, legal proceeding, or law enforcement inquiry.
What We Buyin may photograph or video-record items immediately before and after pickup, including the condition of the item and the customer taking possession. This documentation is retained as contemporaneous evidence of the transaction and item condition at handoff.
If a customer claims non-receipt or disputes the condition of an item after pickup, this footage and photographic record will be submitted to the payment processor, bank, and/or court as evidence of actual delivery and item condition.
The following terms govern all auction-format listings offered by What We Buyin:
All payments are processed through Stripe's secure checkout platform. Payment is due in full at the time of purchase.
Submitting payment constitutes your electronic signature and agreement to these Terms & Conditions, the No Refund Policy, and all other provisions herein.
To the maximum extent permitted by applicable law, What We Buyin's total liability to any buyer for any claim of any kind arising from a purchase shall not exceed the actual purchase price paid for the specific item giving rise to the claim.
What We Buyin expressly disclaims liability for:
Some jurisdictions do not allow limitation of implied warranties or consequential damages; in such cases the above limitations apply to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless What We Buyin, its owners, employees, and agents from and against any and all claims, damages, costs, and expenses (including reasonable attorney's fees) arising from: (a) your use or misuse of any purchased item; (b) your breach of these Terms; (c) any fraudulent payment dispute or chargeback you initiate; or (d) any violation of applicable law in connection with your purchase or pickup.
These Terms & Conditions are governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.
Any dispute, claim, or controversy arising out of or relating to these Terms or any purchase from What We Buyin shall be resolved exclusively in the state or federal courts located in Davidson County, Tennessee. You irrevocably consent to personal jurisdiction and venue in those courts and waive any objection to that venue.
Disputes must be raised within 30 days of the date of purchase. Any dispute not raised within 30 days is permanently waived and barred.
The following conduct is strictly prohibited and may result in permanent ban and legal action:
What We Buyin reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes are effective immediately upon posting to this page. The "Effective Date" at the top of this page reflects the date of the most recent update. Continued use of our website or continued purchases after changes are posted constitutes your acceptance of the updated Terms.
If you have a question, concern, or need to resolve an issue with your order, please contact us before initiating any payment dispute:
Note: Contacting us does not suspend the 30-day dispute window or waive any provisions of these Terms. We strongly encourage you to contact us before resorting to any payment dispute process — most issues can be resolved faster and more favorably through direct communication.
By purchasing from What We Buyin — whether online or in person — you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.
These terms exist to protect both parties. We are proud to offer great deals on liquidation merchandise, and we ask that buyers approach purchases with the understanding that liquidation goods carry inherent uncertainty. When in doubt, inspect before you commit. We appreciate your business.